Terms & Conditions

It is important that you read these terms and conditions as the use of our web site is subject to them.

UK law is the applicable law.

We abide by the rules stated in The Consumer Protection (Distance Selling) Regulations 2000 (as amended) and the Electronic Commerce (EC Directive) Regulations 2002

Your Order
When buying goods and services on the internet the consumer is entering into a legally binding contract.
A contract in respect of the products supplied by us to you comes into effect when we have accepted your order subject to stock availability and notified you in the form of an email. We reserve the right to substitute any item for one of a similar kind should the need arise.

Cancellation of Order
You can cancel your order at any time before your order is delivered or up to 7 working days after your order has been delivered.

Data Protection
We understand the importance of protecting your contact information. All transactions that you initiate with us on this web site are confidential, your details will only ever be used for the following;

To process your online order with Paypal or Worldpay.
To provide you with the most efficient possible service.

We will only use such information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998.

Privacy Policy
We will never take more information than is necessary to process your order.
We will never pass your personal information onto third parties.

Cookie Policy
Cookies are only used on this website where it is necessary to process your order.

Complaints Procedure
In the unlikely event that you have a complaint against www.loveclogs.co.uk or one of it's products please send an email to info@loveclogs.co.uk or write to the address below.

Copyright and Trademarks
Site design, text and graphics are the copyright of www.loveclogs.co.uk and Emilyhannah Ltd ALL RIGHTS RESERVED.

Product/Service Specifications
We reserve the right to alter specifications without prior notice. Representations of colour are approximate due to the limitations of photographic and calibrations of different output devices. All goods are subject to availability.

Prices
Prices remain in force until we publish new prices on our website.

Company Information

www.loveclogs.co.uk is part of Emilyhannah Ltd.
Company No. 6579273
Vat Reg. GB 855 332914
Emilyhannah Ltd. 101 Burnside, Cambridge CB1 3PA.